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MOOSOO RT30/RT40/RT50 TROUBLESHOOTING

My vacuum battery does not hold a charge, or the robot vacuum will not charge on its docking stations. What is the solution to this problem?

Step 1: Please check whether the machine has fully contacted the chip of the charging base.




Step 2: Please pay attention to whether the display light flashes when it is charging, and if it will start after 4 hours of charge.


If the battery still cannot be charged, the battery may be damaged. Please, contact us in time.


Still having issues? Contact us

The robot vacuum says that “Dust container is not installed” and it blinks red. What to do?

Step 1. Please pay attention to the error sound, usually 3 times in 5 sounds, and the red light is always on.


Step 2. please take the dust box out and clean it, then put and check whether it is in the correct position.


Step 3. After installing the dust container correctly, restart the machine to check whether the problem has been resolved.



Still having issues? Contact us

What to do if the machine says “main brush stuck” and will not function properly?

Please, check whether the main brush is stuck with foreign objects. If so, please clean it and reinstall it.



Still having issues? Contact us

What is the solution when vacuum only cleans one area and does not move to other places?

Step 1: Check whether spot Cleaning had configured in the system. If yes, cancel it.


Step 2: Check whether the wheel is stuck. If yes, clean it.

Restart the machine and see if resolved. 



Still having issues? Contact us

How can I replace missing/broken accessories?

Contact the customer care center (usa@imoosoo.com) and tell us the name of your missing/damaged accessories. We will provide you with an appropriate solution.

The robot vacuum cleaner started making unusual/loud noises while running. Is this normal?

Causes:


1. The ground on which the machine locate may be uneven or has clogging objects, resulting in abnormal sound caused by the friction between the universal wheel or the side brush strip and the ground.

2. The roller brush is stuck.

3. There are clogging objects stuck in the power wheels on both sides.

4. There are clogging objects in the dust box, blocking the air inlet.

5. Motor fan failure.



The solution: 


Step 1. Please replace the operating environment on the ground to see if the abnormal sound still exists and has not changed. If the change is related to the ground environment, this indicates, that vacuum is not compatible for the problematic ground type.


Step 2. Please clean the roller brush assembly, side brush, and dust box, press the power wheels on both sides, and shake the fuselage to remove clogging objects.


Step 3. Remove the side brush and roller brush and restart the machine.



Still having issues? Contact us

The wheels of the robot vacuum will not rotate or “Drive wheel stuck”. How to fix it?

Please, check whether there is any hair around the wheel. If so, please clean it.



Still having issues? Contact us

The vacuum works for a few seconds, but then it stops, and the lights no longer come on it? How to solve it?

Step 1: Please check whether the battery is dead and charge the machine. And pay attention to whether the display light flashes when charging.


Step 2: After charging for about 4 hours, restart the machine to see if the vacuum can work.


Step 3: It is necessary to clean the machine to see if there is a blockage.



Still having issues? Contact us

What to do when my robot vacuum can’t find the charging station? 

Causes:

· The machine is not near the charging station and has not received the recharge signal.

· The machine is near the charging station, but the infrared signal emitted by the charger is blocked.

· The charging station is not powered / charging station, and the infrared sensor of the body are faulty.


The solution: 


Step 1. If the machine is not near the charging pile, wait patiently for the vacuum cleaner to find the station. You can also manually move the device to the attachment of the charging station.


Step 2. Please, plug in the charging pile and make sure the indicator light on the charger is on.


Step 3. When the vacuum cleaner is near the charging pile, ensure that the charging station place against the wall. Also, ensure there are no obstacles within 2m in front of it or about 1m.




Step 4. If there is a protective film on the front stopper or charging pile of the machine, tear off that film and wipe the front bumper, charging pile of the machine to keep them clean.



Still having issues? Contact us

How to help when the vacuum is not connecting to WiFi?

Causes:

· 1. The WiFi network at home is 5G.

· 2. Wi-Fi signal is weak

· 3. Failure to follow the correct process, Wi-Fi, and app mode is not unified



The solution: 

Step 1. Please make sure that the WiFi in your home can transmit a 2.4G network separately and, the signal is good.


Step 2. If the WiFi network confirms to be correct, please use another mobile phone to start the network sharing and connect to see if it resolves the problem.



Still having issues? Contact us

The service time of my machine is very short. How should I solve it?

Causes:

1. The new machine is not fully charged before use, and the actual use time of the existing products is generally 90-120min.

2. Due to a large number of household sundries, the machine has completed the actual cleaning according to the default program.

3. Some functions may have been set (such as regular cleaning) or used by others.


The solution: 


Step 1. Please directly observe the power status after connecting the machine with the mobile APP. In addition, please confirm if the machine is fully charged. When the blue light is off means charging is completed.


Step 2. Restart the machine to see if it works.


Step 3. Try to organize your clutter neatly and leave room for the machine.



Still having issues? Contact us

My vacuum reports “side brush stuck” and will not function. How to fix it?

Causes:

1. The side brush or roller brush is entangled by hair or stuck by the clogging objects.

2. The side sweep and roller brush were not installed in place.

3. The main engine motor is damaged.


The solution: 


Step 1. Please, check whether there is any foreign body in the side brush and rolling brush. Remove such objects and clean them up.


Step 2. Please remove the side brush, remove the rolling brush and restart the machine to see if it's solved without these attachments connected.



Still having issues? Contact us

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