SHIPPING METHODS & DELIVERY TIME
Orders will be processed within 1-3 business days of ordering and be shipped the next day after the processing day.
|Delivery to:||Shipping Method||Delivery Time||Freight charge|
|USA||USPS/USPS/FEDEX parcel||Less than 20 working days||Free shipping for orders over $60|
|Euro country||DHL/GLS||Less than 20 working days||Free shipping for orders over $60|
|Puerto Rico, Honolulu， Guam||Temporarily unavailable||Temporarily unavailable||Temporarily unavailable|
# Please note that these are estimated delivery times only, therefore MOOSOO is not guaranteeing delivery dates.
# In some countries, batteries cannot be shipped. We will deliver the battery case to the customer. You need to buy the battery from the local store.
# Some remote countries will be charged shipping fees according to the quotation of the logistics company.
# Ensure that customer calls are only used to receive logistics information
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses, and returned due to unavailability
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TAXES & DUTIES
Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at MOOSOO. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted in the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details on foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or a Credit card at the checkout page.
NOTE: Regarding potential delivery delay due to the impact of COVID -19.