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MOOSOO K17 TROUBLESHOOTING

My vacuum roller brush does not spin, how to fix it?

1. Please remove the floor brush and extension, check carefully for blockages and clean it.
2. Please see picture 1,2 and check if the metal chip of the dust cup is intact, if not the floor brush will not spin.


(1)

(2)

3. Please see pictures 3 and check if the dust cup is completely locked, if not the floor brush will not spin.

(3)



4. Please remove the extension tube and directly connect the floor brush to the main motor, can the floor brush spin? If so, it’s the tube fault, otherwise, it’s the floor brush fault.



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When I charge the vacuum battery it flashes red and won’t re-charge, what to do?

1. Please check if you use the original charger. If so, whether the charger is damaged in appearance?

2. Please check if the charger is fully inserted into the battery and the battery is fully inserted into the motor.

3. Please try different outlets.



Still having issues? Contact us

How to act when the vacuum will shut down and the battery flashes red?

1. Please remove the floor brush and extension, check carefully for blockages and clean it.

2. Please make sure the battery is fully charged (The green indicator light is on when the battery is fully charged).

3. Please check if you use the original charger. If so, whether the charger is damaged in appearance?

4. Please turn on the vacuum motor without attaching any attachments, can it work normally?



Still having issues? Contact us

The dust container of my vacuum broke, how to replace it?

1. K17 dust containers aren’t available on Amazon now, please contact customer service via:  usa@imoosoo.com and we will help you.

The vacuum suction had been decreased, what shall I do?

1. Please remove the floor brush and extension, check carefully for blockages and clean it.

2. Please take out the filter cup and HEPA filter and shake the dust off after every usage, and put them back after cleaning.

3. Please replace the HEPA filter every 2-3 months.



Still having issues? Contact us

 Battery life is not as good as it used to be, is there any fix?

1. Please check if you use the original charger. If so, whether the charger is damaged in appearance?

2. Please remove the floor brush and extension, check carefully for blockages and clean it.

3. If the battery can only run for 10 minutes in low mode, please contact the customer service via : usa@imoosoo.com and we will help you.


The vacuum part broke, how to fix/replace it?

1. Please find the replacement parts you need in our shop (Website or Amazon).

2. Please contact customer service via: usa@imoosoo.com,  if you can’t find the replacement parts you need in our shop.

The vacuum will shut down after only a few seconds of usage, what is the solution?

1. Blockage: Please make sure the accessories (floor brush/extension tube/filters) are clean (no hair entanglements, blockages).

2. Battery: Please make sure the battery is fully charged (The green indicator light is on).

3. Please turn on the vacuum without attaching any attachments (floor brush/extension tube/filters), can it work normally?

4. Please turn on the vacuum when it’s plugged in the power outlet, can it work longer? If so, there may be something wrong with the battery or charger.



Still having issues? Contact us

 Machine motor is having high-pitched noise, is this normal?

1. Please check if you ever use the vacuum without the HEPA filter.

2. Please check if you ever use the wet HEPA filter or vacuum water?

3. Please turn on the vacuum without attaching any attachments(floor brush/extension tube/filters), does the noise still exist?

4. Please make sure the accessories(floor brush/extension tube/filters) are clean(no hair entanglements, blockages).



Still having issues? Contact us

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