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MOOSOO MA10/MA13/MA20/MA30/MA50/MA60 TROUBLESHOOTING

My air-fryer stopped working and will not turn back on. The lights on the panel also do not work. How to fix it?

Step 1: Please confirm whether your product had plugged incorrectly.


Step 2: The product is put into the pot body, but not placed in the correct position or had placed without the inner pot. Please make sure it is located correctly.



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The machine displayed the E001 error code and will not turn back on since then. Is it defective?

With this problem, it could be the temperature sensor open circuit. Allow the machine to cool down for 30 minutes before restarting.



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My machine shows a “02” error message, and the main display does not come on. Is there a fix for it?

Please contact customer service for replacement.

What to do when the machine is overheating?

Please confirm the use time of overheating of the machine. Under normal circumstances, the highest temperature outside the unit does not exceed 70℃.


In the meantime, please let the machine cool down and clean the machine, then restart to see if you can fix the problem.



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My air-fryer only works with a stirring (3) function. Other functions will not start. How to fix this?

There may be a problem with the heating element. Check whether the heating element turns red after a few seconds of the air fryer running. If the heating element does not become hot, please contact customer support.



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How can I replace missing/broken accessories?

Contact the customer care center (usa@imoosoo.com) and tell us the name of your missing/damaged accessories. We will provide you with an appropriate solution.

The machine will jump from the set function (i.e. French fries) to another one (i.e. fried shrimp) by itself. Is this normal?

The air fryer should not change its operating function by itself. Please check if the touch screen is clean, wipe and restart to see if the problem persists. If so, please contact our customer support.



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The Air-fryer handle is rusted and peeled off. How to help it?

The handle of the air fryer had connected to the detachable frying basket. To avoid rust problems, be sure to wipe the frying basket with a dry cloth after cleaning. 


If the basket has rusted and is not suitable for use, please contact customer service for a replacement.



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What to do if the display of the air-fryer works, but it will not turn?

Is the air fryer operating light flashing? If the display shows that the machine will run, but the air fryer will not work, please check whether the heating element turns red after the air fryer has been activated for some time. If the heating element does not get hot, please contact customer support.



Still having issues? Contact us

After unplugging and re-plugging the air- fryer, it stopped working and will not respond. Is it fixable?

Try another socket and check if the power cord broke. 



Still having issues? Contact us

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