❤️10% OFF For First Order❤️(Code:imoosoo ) Frist meeting gift🎁. Buy Now!
15% off on Weekend shop now Coupon Code:weekend15

FAQ

Questions? Look Here!

Can't Find Question? Call Us (646) 968-0167 Or Email Us usa@imoosoo.com

ORDERING

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise. only one discount can be used in an order.

What Do I Do If I Have Missing Items In My Order?


If something is still missing, please contact us immediately.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

▲Quick checkout process

▲Easily view your order status and order history

▲Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.


What if I typed the wrong email address?


Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.


How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".


Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number 48 hours after we have shipped your order.

SHIPPING AND CUSTOMS

When will my order be processed?

Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

But we will help you provide needed paper work to get packages released soon.

Is my order eligible for free shipping and shipping

You will enjoy free delivery throughout the entire journey, and we do not charge any transportation fees.

▲If you make a big order, we may ship via Express. We try our best to give you a great shopping experience with us :) We value our customer the MOST!


RETURNS

*You can click here to learn about our refund policy

What is the store's return and exchange policy?

You could return and exchange as long as you bear the international shipping if you just don't like it.All returns must be in original condition with packaging intact.

▲We are happy to exchange for you, NO QUESTION ASKED.

▲We will ship a new item FOR FREE if there is some quality problem.

▲Money shall be partially refunded if the customer accepts items with tiny issues.

▲Customers enjoy up to 14 days Exchange or Return service after the package is delivered.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.



What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Free Shipping USA

Once received your order, we will ship your products in 2 days and delivery in 2 - 5 working days.

100% Secure Payment

All transactions with Wanda Collection are secure as we use the 3D Secure payment system.

ONE YEAR WARRANTY

All products are guaranteed for one year, and some products are guaranteed for two years.


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