At MOOSOO, we want you to be fully satisfied with your purchase. Here’s a clear overview of our return, refund, and exchange policy:
Cancellation and Return Policy:
You can cancel your order for a full refund before it ships, as permitted by state and federal law. In general,we will ship it to you in 1-3 business days. If you need to cancel your order, please contact us within 24 hours of placing your order.
After shipment, you may return any item in addition to accessories purchased from the MOOSOO official website within 30 days of receipt for a full refund (excluding shipping, handling, and restocking fees).
Return Requirements:
To qualify for a return, please ensure:
You have the original receipt and order number.
The product is in original packaging and includes all accessories.
The return is initiated within 30 days from the delivery date.
The product is not refurbished and shows no intentional damage affecting resale or usability.
Non-Refundable Items:
Shipping and handling charges are non-refundable unless there’s a quality issue.
Merchandise that is excessively worn, used, or altered will not be accepted.
Damage caused by misuse is not covered.
Damaged or Defective Products:
If you receive a damaged or defective product within 30 days, we will replace it with the same or similar item.
For exchanges to different products, please contact us first. Shipping for replacements will be covered by us in these cases.
Delayed Deliveries:
If your product does not arrive in a reasonable time due to shipping issues, we may issue a refund or replacement.
Returns Beyond 30 Days:
Returns requested beyond the 30-day window are at MOOSOO's discretion. A partial refund may be given after assessing usage.
Refund Process:
Contact us for the nearest overseas warehouse address for returns.Generally, we prioritize the use of this warehouse to receive returned packages:
GEORGE XU
1965 W PERSHING RD
CHICAGO
IL
60609
You are responsible for return shipping and packaging.
Refunds will be processed after we confirm receipt of the returned item.
If a cash-on-delivery refund is requested, the refund amount will be deducted accordingly.
Contact Us:
Email: usa@imoosoo.com
Please provide as many details as possible (photos, videos, and order numbers) to assist with your inquiry. If you purchased your product from a third-party seller, please contact them directly for returns and exchanges.
Note:
This policy does not replace the manufacturer's warranty, which remains effective even after the 30-day return period expires.