MOOSOO 30-Day Return, Refund, and Exchange Policy
At MOOSOO, we want you to be fully satisfied with your purchase. Here’s a clear overview of our return, refund, and exchange policy:
Cancellation and Return Policy：
- You can cancel your order for a full refund before it ships, as permitted by state and federal law. In general,we will ship it to you in 1-3 business days. If you need to cancel your order, please contact us within 24 hours of placing your order.
- After shipment, you may return any item in addition to accessories purchased from the MOOSOO official website within 30 days of receipt for a full refund (excluding shipping, handling, and restocking fees).
Return Requirements：
To qualify for a return, please ensure:
- You have the original receipt and order number.
- The product is in original packaging and includes all accessories.
- The return is initiated within 30 days from the delivery date.
- The product is not refurbished and shows no intentional damage affecting resale or usability.
Non-Refundable Items:
- Shipping and handling charges are non-refundable unless there’s a quality issue.
- Merchandise that is excessively worn, used, or altered will not be accepted.
- Damage caused by misuse is not covered.
Damaged or Defective Products:
- If you receive a damaged or defective product within 30 days, we will replace it with the same or similar item.
- For exchanges to different products, please contact us first. Shipping for replacements will be covered by us in these cases.
Delayed Deliveries:
If your product does not arrive in a reasonable time due to shipping issues, we may issue a refund or replacement.
Returns Beyond 30 Days:
Returns requested beyond the 30-day window are at MOOSOO's discretion. A partial refund may be given after assessing usage.
Refund Process:
Contact us for the nearest overseas warehouse address for returns.Generally, we prioritize the use of this warehouse to receive returned packages:
GEORGE XU
1965 W PERSHING RD
CHICAGO
IL
60609
You are responsible for return shipping and packaging.
Refunds will be processed after we confirm receipt of the returned item.
If a cash-on-delivery refund is requested, the refund amount will be deducted accordingly.
Contact Us:
Email: usa@imoosoo.com
Please provide as many details as possible (photos, videos, and order numbers) to assist with your inquiry. If you purchased your product from a third-party seller, please contact them directly for returns and exchanges.
Note:
This policy does not replace the manufacturer's warranty, which remains effective even after the 30-day return period expires.