Unless otherwise specifically provided under our return policy, We provide the cancellation policy and return policy under state/federal law that entitles you to get a full refund before the order is shipped. After orders are shipped, any purchase made directly from MOOSOO Official website may be returned within 30 days of receipt of the product for a full refund of the purchase price (less shipping and handling, and restocking fees). MOOSOO will refund the purchase price, If you are not completely satisfied with your purchase, you may exercise the 30-day money-back guarantee by following the instructions below:
● Original receipt
● Order number
● Original packaging
● All accessories originally included with the Product
● Within 30 days from the delivery date
● No refurbished products
● No intentional cosmetic modification or damage that may impact resale, refurbishment, restoration, or usability
Shipping and handling charges are non-refundable unless otherwise stated or if there is a quality issue with the product. You are responsible for all costs associated with shipping the Machine and/or Parts.
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
If you receive a damaged or defective Product, (within 30 days from the delivery date) We will replace it with the same or similar Product. If You would like to exchange it for other products, please contact us first. All replacements will be initiated once We confirm receipt of the returned Product. In this case, we will bear the shipping and return costs.
The product may be reissued or refunded if it hasn't arrived for a long time due to logistical reasons.
In case you request to return the Products purchased from imoosoo.com beyond 30 days from the delivery date, MOOSOO reserves the right to accept or reject your return request at its own discretion under applicable law. We may accept the return of the Product and refund part of the purchase price after the deduction of a reasonable charge for usage.
We have multiple overseas warehouse addresses in the United States. You can contact us in advance to obtain the nearest overseas warehouse address. In order to speed up the progress of your return refund. And send it back to the address where the support staff will direct you. The customer is responsible for express delivery and packaging materials. (Unspecified)
After confirming the arrival of the returned product, we will process the refund. However, if the refund is made by cash on delivery for the convenience of the customer, the refund amount will be deducted.
Email: firstname.lastname@example.org (MOOSOO official website)
Phone: +1 (646) 968-0167
* We would appreciate it if you could provide us with as many details as possible (photos, videos, and order numbers could be much helpful)
* If you purchased the product in a third-party store other than this site, please contact the seller to handle the return and exchange.
Meanwhile, please have a look at our PRODUCT Help Center for useful troubleshooting steps.
This policy is not to be confused with the manufacturer's warranty which continues even after this 30-day return policy expires.
Please fill in your question to the form below, we will reply you within 48 hours.