10% OFF Coupon For First Purchase (CODE: imoosoo )
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Air Ovens TROUBLESHOOTING – MOOSOO®
10% OFF Coupon For First Purchase (CODE: imoosoo )
Free shipping for orders over $60

MOOSOO MA11/MA12/MA25/MA70/MA80/MA90  TROUBLESHOOTING

What to do when the air-fryer oven display/buttons are unresponsive?

Check whether the power supply is connected. Use the tissue wipe button. If it still doesn't work, tap the button and try again.



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My air-fryer oven is not heating up and cook the food properly. What to do?

Put the ingredients in small batches, adjust the temperature and time as needed, and turn the food in the middle.



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How to fix it when the air-fryer oven is making abnormal noise?

First, please confirm where the machine noise is coming from.


Then, please check that the machine is clean. Restart the unit to see if it is resolved.



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The machine rotisserie function is no longer working. How to resolve it?

Please check to see if pending programs are selected, and if so, cancel. Also, restart the machine to try.



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How can I replace missing/broken accessories?

Contact the customer care center (usa@imoosoo.com) and tell us the name of your missing/damaged accessories. We will provide you with an appropriate solution.

Air-fryer oven is having a burning smell/smoke, is there a way to get support for this?

Step 1:Please check whether there is any foreign matter inside the machine. If yes, clean it up.


Step 2: If the machine is getting a heat, please let the machine cool down first, and then restart to see whether the problem is solved.



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The unit will never reach the set temperature and will not heat up on the set amount. Is this normal?

Our machine temperature range: 120℉-450℉, 0-300min. Once it's started and a few minutes passed, the temperature will gradually increase.\


Confirm your setting time according to the cooking time and temperature of the food. 



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My air-fryer oven buttons will not work, only the ON/OFF button responding. How to fix it?

Check if the button is stuck and cannot rebound normally. Press the button hard to see if it responds. 



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How to solve the E4 error code and air fryer not turning on?

Please contact customer service for replacement.



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After a few minutes of using the air fryer showing an E5 error. What is the solution?

Please contact customer service for replacement.



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My air-fryer oven is burning chicken on the outside, but the middle part is still raw. What is the issue?

It may be that the cooking temperature is set too high or the chicken is too large. We recommend that you lower the cooking temperature and extend the cooking time or cut the chicken smaller.



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What to do when the air-fryer is taking too long to reheat than it used to?

The heating element of the air fryer will age over time, so the heating time will be slightly prolonged with use. It is normal occasion if the heating time does not increase too much. We recommend that you can preheat the air fryer before adding food.



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Is it normal that the air-fryer door will leak the heat and fog the glass?

Please check which side of the door is leaking.


See if something is stuck on the door and the door is not closed tightly.


Clean the oven door and push the oven door harder when closing the door to see if the problem still exists. 



Still having issues? Contact us

The Air-fryer rotisserie shaft is loose and will not function. How to fix it?

Check whether the shaft had been installed correctly and if it had been inserted firmly. 


Contact customer support and send the photo of the shaft installation to confirm whether if installed correctly.



Still having issues? Contact us

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