We recommend taking out the HEPA filter from the dust cup after each use and shaking off the dust. Please replace the HEPA filter for at least 2-3 months. This is the key to protect the machine and maintain the suction.
I broke/lost a part of the vacuum. How can I get it replaced?
Please, contact us via firstname.lastname@example.org and send us some pictures showing the missing parts or damaged parts. Our team will try its best to assist you with this issue.
The switch button of the vacuum broke, how can I get it replaced?
The button part of the vacuum, can not be individually replaced. Please, contact us via email@example.com and send us some pictures showing the missing parts or damaged parts. We will try our best to assist you with this issue.
When I use the machine, it has a burning smell. Is this normal?
It’s abnormal when the vacuum has a burning smell during usage, for this issue:
1. Please remove the floor brush and extension tube, then check carefully for blockage and clean it up.
2. Empty the dust cup and take out the white HEPA filter from it. Shake off the dust and put it back in use.
3. Restart the vacuum after cleaning up and cooling up. Will it help?
My vacuum cord snapped. Is there any way to replace it?
If your vacuum cord has broke, although the motor can still start, we suggest that you do not use the machine anymore to avoid electric shock. Please contact our Customer Service Center (Contact us) in time and provide photos of the broken part. We will apply a corresponding measure for you.