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MOOSOO K23 TROUBLESHOOTING

Even though the battery is charged, the main motor automatically shuts down. The battery charge indicator blinks constantly. How should I deal with it?

Step 1:

Check the floor brush, conductive tube, and dust cup for a blockage and try again after cleaning.


Step 2:

Please take the HEPA filter and the outlet ’filter out and knock the dust off. Rinsing it under the running water, dry, and try again.


Step 3:

After charging for 5 hours, start the motor without any attachment (HEPA filter\filter cup\brush \conductive tube). Please remember not to suck up dust.



Still having issues? Contact us

The vacuum cleaner will not recharge and get hot as well as only lasts for a few minutes. Can I replace the battery or charger? (No lights come during charging)

Please prioritize these areas:


Step 1: 

Only use the original charger to charge.


Step 2: 

Make sure the charging chip is clean. Use a paper towel to wipe it.


Step 3: 

Start the motor without any attachment (HEPA filter\filter cup\brush \conductive tube). Please remember not to suck up dust.

 

(Tips: The battery of this machine had been integrated with the main motor. If the battery is damaged, the solution is to replace the whole main motor instead of replacing the battery.)



Still having issues? Contact us

What to do when my machine has power issues and the “!” sign on the panel is on?

When there is a "!" warning sign on the vacuum, it means that your machine might be clogged. Please prioritize these areas:


Step 1: 

Check the floor brush, conductive tube, and dust cup for any blockage and try again after cleaning.


Step 2: 

Please take the HEPA filter and knock the dust off. Rinsing it under the running water, dry, and try again.


Step 3:

Start the motor without any attachment (HEPA filter\filter cup\brush \conductive tube). Please remember not to suck up dust.


(Tips: These are also measures to solve the problem of suction drop.)


Still having issues? Contact us

The corded vacuum has terrible noise that it was not making before. Is it defective?

Step 1: 

Take the HEPA filter out and knock the dust off. Rinsing it under the running water, dry, and try again. 


Step 2:

Start the vacuum without anything, such as HEPA filter\filter cup. Please remember not to suck up dust while doing this.

If the above inspection was com, the dust into the motor likely caused a noise problem. Please, contact us in time, we will provide you with an appropriate solution.



Still having issues? Contact us

How can I replace missing/broken accessories?

Contact the Customer-Service Center (usa@imoosoo.com) and tell us the name of your missing/damaged accessories. We will provide you with an appropriate solution.

I am very unsatisfied with my machine usage time. What should I do?

Check the power mode that you choose. 


Since our machine is factory default for the medium mode-high mode-low mode. Usage time of the high setting is 9 minutes, the medium setting is 19 minutes, and the low setting is 35 minutes.


We suggest that you choose different modes according to various cleaning areas. 

In addition, please use different modes together, which will help to extend the using time.



Still having issues? Contact us

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