1. Please remove the floor brush and extension tube, check carefully for blockages and clean it, then reinstall them back, can the floor brush spin?

2. If not, please remove the extension tube and directly connect the floor brush to the main motor, can the floor brush spin? If it can, it’s the extension tube fault, otherwise, the floor brush is faulty.

1. Please make sure the HEPA filter is NOT removed from the vacuum and is in use.

2. Please take out the filter cup and HEPA filter and shake the dust off after every usage, and put them back after cleaning.

3. Please replace the HEPA filter every 2-3 months.

4. Please regularly remove accessories (floor brush/extension tube/filters) to check and clean up hair entanglements, blockages and other garbage to make sure there are no obstructions.

1. Blockage: Please remove the floor brush and the extension tube, check carefully for blockages and clean it.

2. Battery: Please make sure the battery is fully charged (all three blue indicator lights stay solid blue).

3. Please turn on the vacuum without putting on any attachments (floor brush/extension tube/filters), can it be turned on?

4. Please turn on the vacuum when it’s plugged in the power outlet, can it work normally? If so, there may be something wrong with the battery or charger.

1. Blockage: Please make sure the accessories(floor brush/extension tube/filters) are clean(no hair entanglements, blockages).

2. Battery: Please make sure the battery is fully charged(all three blue indicator lights stay solid blue).

3. Please turn on the vacuum without putting on any attachments(floor brush/extension tube/filters), can it be turned on?

4. Please turn on the vacuum when it’s plugged in the power outlet, can it work longer? If so, there may be something wrong with the battery or charger.

1. This is the design of the vacuum itself and will not cause any problems with the use of the machine.

1. Please check if you use the original charger. If so, please look up if the charger is visually damaged.

2. Please check if the blue indicator lights flash when the battery is charged on the vacuum.

3. Please check if all three light indicator lights stay solid blue after 5 hours of charging. It is not normal for the battery to be fully charged in a short time after the battery is exhausted.

1. Please check if you use the original charger. If so, is the charger damaged? Will it help if you change the outlet?

2. Please check if the charger is fully inserted into the battery and the battery is fully inserted into the motor.

1. Please find the model of filter cup and(or) filter you need in our shop (Website or Amazon).

2. Please contact customer service via: usa@imoosoo.com  if you can’t find filter cup and(or) filter in our shop.

1. Please make sure the accessories (floor brush/extension tube/filters) are clean(no hair entanglements, blockages).

2. Please check if you use the wet HEPA filter or vacuum the water.

1. Please check if you ever use the vacuum without the HEPA filter.

2. Please check if you ever use the wet HEPA filter or vacuum water?

3. Please turn on the vacuum without attaching any attachments (floor brush/extension tube/filters), does the noise still exist?

4. Please make sure the accessories (floor brush/extension tube/filters) are clean (no hair entanglements, blockages).

Please contact customer service via: usa@imoosoo.com and we will send you the replacement belts.

1. Please find the replacement parts you need in our shop (Website or Amazon).

2. Please contact customer service via: if you can’t find the replacement parts you need in our shop.