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The vacuum dust cup/power switch button broke. How to fix it?

1) If the damaged part affects usage, please contact Customer-Service Support (usa@imoosoo.com), and provide us with a photo. We will apply for a new dust cup for you.

2) If the damaged part does not affect the regular usage. Therefore you can repair and continue to use, please contact the Customer-Service Center (usa@imoosoo.com), we will apply some compensation for you.

Still having issues? Contact us

My LT450 vacuum will not turn on, is there anything I can do?

Step 1: 

Please check whether the plug is correctly connected. Change the socket, and try again.

Step 2: 

Please check whether the on/off switch is damaged.


If all of the above has been done and you try again the next day, but the problem persists, the motor may be corrupt.

Please contact the Customer-Service Center in time, we will provide you with the corresponding solutions.

Still having issues? Contact us

Do I need to replace the HEPA filter and how to fix the poor suction problem?

We recommend that buyers replace the HEPA filter every two months, which is critical for suction.

Solutions for decreased suction power:

1)Please take the HEPA filter out and knock the dust off. Rinsing it under the running water, dry and try again after using the machine.

2)Please be sure to install the HEPA filter correctly when using the machine. If you use the machine without filter, which can do a lot of damage to the machine, causing poor suction and motor noise.

Still having issues? Contact us

The corded vacuum has terrible noise that it was not making before. Is it defective?

Step 1: 

Please take the HEPA filter out and knock the dust off. Rinsing it under the running water, dry, and try again. 

Step 2:

Please start the vacuum without any attachments, like HEPA filter\filter cup. Please remember not to suck up dust.

If the above inspection has been completed, the dust into the motor likely causing the noise problem. Please contact us in time, we will provide you with an appropriate solution.

Still having issues? Contact us

How can I replace missing/broken accessories?

Please, contact us via usa@imoosoo.com and send us some pictures showing the missing parts or damaged parts. Our team will try its best to assist you with this issue.

LT450 vacuum will shut down after a few seconds/minutes of usage. How to help it?

Step 1:

Please check if the machine gets hot before it will stop working.

Step 2:

If yes, please clean the dust cup and HEPA filter and then cool it for 30 minutes - 1 hour to try again to see if it can work normally.

Step 3:

Please don’t use the machine continuously for more than 20 minutes on daily use. This is a good measure to protect the motor.

Still having issues? Contact us

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